Resume

February 3rd, 2010

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Objective
Enthusiastic and self-motivated IT professional seeking to draw on experiences in end-user support, product evaluation, troubleshooting and project management in order to lead IT organizations and deliver the best end-user experience possible.

Achievements

  • Implemented Operating System Deployment in System Center Configuration Manager
    • Will replace existing Altiris Deployment System and PXE boot services
  • Created script to rename freshly imaged Vista systems and join the computers to Active Directory in a specified organizational unit.
    • Goal was to mimic similar script the school district used for Windows 2000 systems, but had lost the source code.
    • Acquired vbscript programming skills in order to complete project
    • Plan to use a future rewrite to learn the Powershell language

Projects

  • Led client-focused aspects of project for university migration from independent department-hosted NT domains to a central Active Directory (AD) with 34 organizational units with over 7000 computers.
    • Presented benefits of AD to campus Local Technical Support Providers (LSPs) and university officials
    • Migrated Information Technology Division computers from NT4 domain to AD
    • Created documentation for campus LSPs to use, including sample Group Policies and login scripts.
    • Tracked project process and provided progress updates to IT executive staff
    • The project, which took twelve months to complete, required coordinating between the support personnel for the 34 colleges and divisions and the Information Technology Division.
  • Conversion of 2,500 employees from Netscape Messaging Server to Microsoft Exchange
    • Assisted with documentation for user self-conversion and conversion by LSPs
    • Converted Information Technology Division and President’s Office users to Exchange mail system
    • Demonstrated conversion process to campus LSPs
    • Assisted LSPs with conversion
    • Tracked conversion process
  • Co-Lead on annual summer project to replace lab computers
    • Project typically replaces 350-400 computers, 2008 was largest ever with 500 computers being replaced.
    • Assisted with determining new computer specifications (PC and Mac)
    • Coordinated with campus LSPs and university procurement department to schedule delivery dates of new computers
    • Assigned old computers to departments based on recommendations of deans.
    • Orgainized transfer of old computers between LSPs receiving new computers and those receiving the old computers
    • Organized inventory of new computers
  • Led project to upgrade University computers to Office 2007
    • Evaluated Office 2007 and deployment techniques
    • Deployed Office 2007 to Information Technology Division as a pilot
    • Presented different deployment options to campus LSPs
    • Customized Office 2007 installation media to pre-enter university serial number
    • Worked with Microsoft to ensure license compliance for employee download site
    • Collected status updates from campus LSPs to ensure migration goal

Professional Experience

North Allegheny School District, Pittsburgh, PA

  • June 1, 2009 – Present – Systems Analyst
    • Responsibilities:
      • Maintain and manage the district’s server infrastructure including Active Directory, Exchange, VMWare, and System Center Configuration Manager
      • Manage desktop system images for multiple desktop and laptop models
      • Evaluate new technologies including Windows 7, Office 2010, Exchange 2010, Application Virtualization, and Windows Deployment Services
      • Provide assistance to the district’s field technicians
      • Support the district Helpdesk by providing second-level support
      • Assist with the summer deployment of new systems

LanTek Computer Services

  • January 1, 2009 – May 30, 2009 – On-site Consultant – Systems Analyst
    • Responsibilities:
      • Support the district Helpdesk by providing second-level support
      • Provide assistance to the district’s field technicians
      • Manage the district’s server infrastructure including Active Directory, VMWare, and System Center Configuration Manager

The University of Memphis, Memphis, TN

  • July 1, 2005 – October 1, 2008 – Local Technical Support Provider III
    • Responsibilities:
      • Provide desktop support to the President’s Office and reporting offices, office of the Vice President of Information Technology, and Marketing and Communications division.
      • Maintain and manage Windows servers to provide file sharing, database management, web services, Windows software updates, Symantec antivirus and software deployment
      • Evaluate new technologies including Windows Vista, Office 2007, Windows Server 2008, and System Center Configuration Manager and make recommendations on campus-wide adoption of them
      • Serve as liaison between Information Technology division and the University’s 43 Local Technical Support Providers (LSPs) and communicate issues between the two groups.
      • Plan and run monthly LSP meetings
      • Provide secondary support to campus LSPs when needed.
        • Assist licensing coordinator in technical aspects of software licenses
        • Assist President and other executive officers with presentations, including coordinating equipment needs with off-site contacts.
  • September 1, 2003, – June 30, 2005 – Local Technical Support Provider II
    • Responsibilities:
      • Provide desktop support to the President’s Office and reporting offices, office of the Vice President of Information Technology
      • Provide support to campus Local Technical Support Providers when needed
  • January 1, 2000 – August 31, 2003 – Computer Systems Specialist
    • Responsibilities:
      • Manage student workers that maintain hardware and software in IT managed 24 hour computer labs
      • Order warranty replacement parts for lab and office computers
      • Maintain and Distribute TigerLAN computer lab Ghost image to campus Local Technical Support Providers
      • Assist Local Technical Support Providers when needed
  • January 1, 1999 – December 31, 1999 – Part time-temporary employee – Client Support Services
  • Responsibilities:
    • Manage and assist student workers that maintain TigerLAN computer lab hardware and software
    • Order warranty replacement parts for lab and office computers
    • Assist Local Technical Support Providers when needed

Education

  • Currently pursuing Master of Science in Information Science degree
    • The University of Pittsburgh, Pittsburgh, PA
  • Bachelors of Business Administration (Management Information Systems)
    • The University of Memphis, Memphis, TN
  • Professional Certifications
    • CompTIA A+ certification
    • Microsoft Certified Professional (2006)

Professional Skills

  • Microsoft Windows (Desktop 3.1 – Windows 7, Server 2000 – 2008 R2)
  • Macintosh (OS8 – OSX 10.6)
  • Linux (Redhat/Fedora, Debian, Gentoo, Ubuntu)
  • Hardware and software troubleshooting
  • Microsoft Office use and troubleshooting
  • Microsoft Project
  • Active Directory management
  • Group Policy Management
  • System Center Configuration Manager
  • Scripting (batch, vbscript, bash, Powershell)
  • VMWare (ESX/vSphere, Server, Workstation, Fusion)
  • Database (Microsoft SQL, MySQL)
  • Symantec Ghost
  • Symantec Altiris
  • Symantec Antivirus server
  • McAfee ePolicy Orchestrator 4.5
  • Programming (C, Java)
  • Web programming (HTML, PHP)

Accomplishments

  • Eagle Scout
  • 16 University of Memphis IT Division RITE-ON (Recognition for Innovative Technology Excellence) awards. These awards are nominated by clients and co-workers and are given for exceptional customer service at The University of Memphis
  • 2 University of Memphis IT Division TEAM (Together Everyone Achieves More) awards. These awards are for success on major projects as a team or workgroup and is awarded by the Vice President for Information Technology at The University of Memphis
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